Overview

I ordered a bunk bed for my Son and everything went well until it was time for the person to come assemble the bed. Antowne L. wad assigned the job where they gave me a 4 hour window. My kid got out of school at the start time of the 4 hour window which was to only time possible for me to have this done but I still have to pick up the kids. That time was 3pm and exactly at about 2:55pm I left to go get the kids and of course Antowne shows up right at 3:05pm I spoke with him on the ring camera and I formed him we were 15 mins away please wait he said ok. He walked back to his truck and after about 7 mins he drove off and left never to return. I then rescheduled and was giving a later time to not interfere with picking up the kids and was assigned Antowne again and would you know he was a no call no show!!! I called the company and they had me wait while they try to reach him pr somebody else and that was unsuccessful as well. I asked what would be the possible ETA for someone to get this done tomorrow and was told very unlikely. I was so displeased at that point I just asked for a refund and now I'm suck with a huge box of wood that's about 1k pieces and I have no idea what I'm going to do all the while my Son is sleeping on the sofa.

Terrible customer service, ordered something that did not arrive on time and very poor quality compared to website. Charged an outrageous amount for return shipping to Illinois even though the product shipped from Las Vegas. The return address was iCanvas headquarters. Customer service lies and denies that iCanvas is the drop shipping supplier and said that return addresses vary because not all of Wayfair's warehouses accept returns. They have a deceptive practice of changing the brand names so you can't easily compare prices, in my case the iCanvas product was rebranded as Twillery co on the site (but not the packaging)

I am writing my third Trustpilot complaint about this company who has brought me zero resolution to my purchased back in February. They respond to every review saying that someone will be in touch. No one ever gets in touch with me. This is the worst company ever! At this point, you need to refund me my money. I CANNOT CONTACT YOU BECAUSE YOU BLOCKED ME FROM DOING SO!!!!

I haven't actually bought anything from Wayfair in quite awhile. Today I got a notice that there was a fraudulent purchase with my credit card that I hadn't actually made. The card company told me I had to contact Wayfair. When I called in, they had already flagged the transaction and canceled before I could ask and helped me get my password reset to get my account secured again. Honestly, the best customer service I could've asked for. What could have been a very difficult stressful situation was handled with ease.

We ordered a sofa that was delivered on May 13th, and less than two months later it’s broken. You can see that the furniture is literally held together with staples, I can’t believe what a con this company is selling this kind of furniture. And no replacement because it’s been more than 30 days. Robbery.

Ordered a kitchenware drying rack that arrived in a damaged product box covered in packing tape, and which was previously used. In addition, the anticipated refund amount deducted $14 for FedEx shipping. Never using Wayfair again, and will be initiating a chargeback action. UPDATE: In response to the Wayfair reply, there was no request to submit evidence of damage, rather, a lame redirection to contact the manufacturer directly to rectify the problem. Again, an extremely disappointing experience overall, and not one that I will repeat.

Received the patio items I purchased pretty quickly, and I am impressed with the quality for the great price I got it for.

There delivery estimate is always wrong. My dresser was supposed to arrive last week yall, sh** is still in transit with at least a million issues. You wanna talk to customer service about your order yeah okay good luck, you are going to talk to 20 different people and get 20 different issues. I hate wayfair they are a scam. Before buying please search image on google first because there are always cheaper options. All wayfair does is mark up prices and change the name to it.

Ordered some counter height stools and saw that they put them on sale literally 3 days later. I called the company to get some of my money back and they would not refund the money back! Won't ever shop here again. Too bad because I had other items picked out since we just bought a new house! Horrible way to do business!!

If I wish am allowed to give a ZERO review because that's what this company deserved. I purchase a big item for over 1,000. Delivery was delayed and their customer service has no knowledge of anything. I paid for the assembly of my furniture they subcontract Angie's list. Angie canceled my app two times by sending a text one hour prior and resetting it days after. I talked to Wayfair about this poor service and a supervisor by the name of Michelle was nasty and rude. She basically didn't care and offered to cancel the assembly service. NO apologies nor courtesy to offer any other way to help. IF YOU CAN TRY TO AVOID THIS COMPANY BEFORE IS TOO LATE. This was my first time and the last time I will never use them again. Update.. still waiting for a contractor to assembly my furniture. They keep rescheduling the appointments, of course the job is already paid for so they don’t care anymore. 06/20/23

The shipment box was for a Father's Day present but came smashed. The FedEx driver also left it upside down on our front porch. I contacted Wayfair as I wasn't going to open up an over 200 pound recliner, set it up, only to be non-functional. I had to jump through hoops to get Wayfair to accept the return. And on top of that, I had to pay $80 for return shipping. Never shopping there again. In re: to Wayfair's response that it is "resolved", no it's not. I'm still having to pay $80 to ship the box back. FedEx is picking it up today, I haven't gotten my refund yet, so how is this resolved?

I’ve recently ordered indoor lighting and a patio set from this company. It is impossible to speak to someone if you have a problem. My patio set is creating rust all over my concrete patio and I cannot get in touch with anyone to discuss. Returns must be made within a short window, so if you buy a seasonal item or a light fixture and don’t install it quickly, you are out of luck. I will not be ordering from Wayfair anymore. The big box stores have the same products online and returns are so easy. Buyer beware.

BUYER BEWARE!! Do not buy from this company!! Deceptive practices. Once you place your order and you check the link on your order receipt to verify color is correct, specifications etc., you do not get what is showed. You are told that you ordered another color that basically your link to verify your order means nothing! Then when you try to dispute this they want to charge you over $200.00 return shipping for the mistake. The site is deceptive. I WILL NEVER PURCHASE AGAIN FROM THIS COMPANY!! I was not aware of all the horrible reviews of this company till IT WAS TOO LATE. NOT TO MENTION WRONG ORDER ALSO CAME LATE. I DO NOT KNOW HOW TO UPDATE A PREVIOUS REVIEW THAT WAS GOOD SIMPLY BECAUSE I DID NOT WAIT TILL THE ACTUAL PRODUCT WAS DELIVERED. BIG MISTAKE!! IF I COULD GIVE 0 STAR I WOULD.

DO NOT SHOP HERE. We just recently purchased a $2.5K dollar Vanity with mirror and it the first time it was shipped was completely broken and the part of the vanity were incorrect. We had to wait about 2 weeks to get the correct parts and missing vanity mirror. We received the vanity and then notice shortly after that the mirror did not give you the option to turn it off - so defectively just turned on the entire on while plugged in. My husband called several times and and said that's 'the way it was manufactured' but not where in their website does it state that the mirror is going to be staying on the entire time and no one ever buys a mirror that just remains on - this is just absurd. A month later (we are now 30 days over the warranty period) and they told us to call the manufacturer who basically told us they can't do anything about it. We spoke to the supervisor and manager at Wayfair and they told us they can't do anything about it. its really upsetting they can't even bother to replace the mirror when they are selling defective products. Its not a cheap mirror and the fact they aren't wanting to replace it is extremely frustrating

Wayfair has yet to fulfill any order I have placed with them. They have canceled every one of my orders because of “lack of product in the warehouse,” and then try to sell another product to me at a much higher price. I honestly believe this is their tactic.